All defective items MUST be returned to the manufacturer of the item, not to Kenon Hobby.
returns to Kenon Hobby. are subject to a 20% restocking fee.
If you are not certain about the use of an item, please contact either
the manufacturer or Kenon Hobby. before you place an order.
On Sale items are not
returnable. Also, any item sold for less than the retail price is not
All returns or exchanges must include proof of purchase.
No Exchange or Return
Only un-opened parts can be exchanged or returned within 14 days of the purchase.
There will be no return on any electrical item (anything that contains any type of wire or battery)
Claims must be prompt
your merchandise immediately upon receipt. Notify us of any shortages or
discrepancies in your order within 2 working days of receipt. No
claims after that.
Shipping fees are not refundable, partial or otherwise.