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Return Policy

Defective Items 
All defective items MUST be returned to the manufacturer of the item, not to Kenon Hobby.

Sale Items

On Sale items are not returnable. Also, any item sold for less than the retail price is not returnable.

No Exchange or Return
Only un-opened parts can be exchanged or returned within 14 days of the purchase. There will be no return on any electrical item (anything that contains any type of wire or battery) 

Restocking Fee
All returns to Kenon Hobby are subject to a 20% restocking fee. If you are not certain about the use of an item, please contact either the manufacturer or Kenon Hobby. before you place an order.  

Claims must be prompt

Inspect your merchandise immediately upon receipt. Notify us of any shortages or discrepancies in your order within 2 working days of receipt. No claims after that.

Shipping Fees

Shipping fees are not refundable, partial or otherwise.

Include Receipt
All returns or exchanges must include proof of purchase.

Cancel Order Refund Policy
Due to our payment gateway company's new refund policy, they will be charged 3% fee even if the transaction is cancelled and fully refunded, so if you decide to cancel your order, we have 2 refund options

1. Full refund Store Credit

2. Refund via original payment method minus 3% fee.