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Shipping Fees
  • Shipping fees are based on the destination, size and weight of your item(s) and include a small fee for insuring the full value of your item(s) against possible theft or damage while in transit.
  • You can calculate your estimated standard shipping fee for any product by clicking on the 'Calculate Shipping' link on our product list and product detail pages. If you’re logged in and have previously placed an order with us, your zip code will be saved. If you are not logged in, just enter your zip code or country to get a shipping cost estimate. (You will have the option to upgrade your shipping to a different service during the checkout process.) The shipping calculator is available in the Shopping Cart as well so that you can calculate the standard shipping costs for your full order before you begin checking out. If you select a different shipping method during checkout your actual shipping cost may be higher.
Shipping Options

We work with multiple carriers to offer you different shipping options. UPS is our preferred carrier, but you may also choose FedEx or US Mail.


  • A signature is required upon delivery. Packages can not be rerouted or picked up from FedEx. Please make sure that someone will be at the shipping destination to receive the package and sign for it.
  • If you have a FedEx account you can enter your account number on our Shipping Method page during Checkout and you will not be charged any shipping fees by Kenon. (Only available in the U.S.)

US Postal Service

  • USPS can ship packages to PO Boxes. A signature is not required upon delivery. Packages cannot be rerouted or picked up. Delivery times vary by destination, and is not guaranteed. Tracking of packages have some limitations.

Shipping Destinations

US Customers

We ship to:

  • Any residential address
  • Your place of business
  • APO addresses
  • US territories and possessions

We do not ship to hotels, motels, resorts, PMB, FedEx or UPS locations.

International Customers

We ship to:

  • Your home address
  • Any US address
  • We do not ship to your place of hotels, motels, or resorts.
  • We do not ship to Iran, Sudan, Cuba, Syria, or North Korea.
  • For shipments to Russia, the maximum order value (including shipping charges) is 5000 Roubles per shipment. For Moscow, Nizhniy Novgorod, Krasnodar, Stavropol, St. Petersburg, and Vladivostok the maximum order value (including shipping charges) is 50,000 Roubles per shipment.
  • We reserve the right to block certain products from being shipped outside of the US, based on manufacturer restrictions.
  • You can save and edit your shipping and billing address in the My Account section.
  • USPS First Class mail will be take around 7-30 business days, we not guarantee the delivery date.


Delivery Times
  • If your order is being shipped from us to a US shipping address, you will get an expected delivery date for each shipping option during checkout. These dates are based on carrier shipping practices, destination and the items you order. (Expected delivery dates are estimates. Orders can be delayed due to verification or time of order being placed. Items that are not regularly stocked cannot be held to the expected delivery dates.)
  • Orders may be delivered in separate shipments.
  • Order cutoff times for 1-Day and 2-Day Shipping Options are:
    Monday - Thursday: 2:00pm PST
    Friday: 10:30am PST
  • The tracking number you receive from us in an Order Status email during the daytime may not be updated on the carriers website until that evening. You may also track your order on our website (login not required).
  • Kenon generally packs orders Monday - Friday. However, orders packed by Kenon on Sundays or Legal Holidays are not shipped until the following day. If you receive an email from us on a Sunday or Legal Holiday indicating that your order has shipped, please be aware that it will ship the next day.
  • Business days are defined as Monday through Friday, except holidays.
  • Please note: All orders are subject to approval by our verification department. We will notify you email should your order be delayed.